Privacy Policy

The Vlad App is operated by My Next Shift LLC ("My Next Shift LLC," "we," "us," or "the platform"), which provides booking, payment, and trusted-referral software for professional black-car and livery drivers and their clients. This policy explains what information we collect, how we use it, and the choices available to you. By using the platform, you agree to the practices described here.

Information we collect

• Driver account information — name, photo, phone number, livery or TCP license number, vehicle details, and payout details collected through our payments provider.
• Client account information — name, photo, phone number, and a payment method collected through our payments provider.
• Pickup passenger information — when an account holder books a ride for another person, that person's name and mobile number, provided by the account holder so we can send ride-status notifications for the trip. This information is used only for that ride and is not used to create an account.
• Booking and ride data — pickup and drop-off locations, times, fares, and ride history needed to provide and record a trip.
• Location data — device location is used to suggest nearby pickup and drop-off addresses while you are booking, and to provide navigation and live trip tracking during an active ride. Pickup and drop-off addresses you select are stored with the trip.
• Usage and analytics data — app interactions and basic device information, collected through PostHog (our product-analytics provider) to operate and improve the service. We do not use this data for advertising, and we do not share it with advertising networks or data brokers.
• On-device Contacts and Calendar processing — with your permission, the app reads the device calendars you choose to surface your upcoming rides and past clients, and can match a past client's name to your device Contacts to address a booking-link message. Raw calendar events, address-book records, matched contacts, phone hints, and their identifiers are never uploaded to us, to our analytics provider, or to any cloud parsing service — this processing happens entirely on your device. If you review and confirm a suggested upcoming ride, only the booking details you approve then enter the normal booking flow as ordinary booking and ride data (described above). For outreach to a past client, the selected phone number stays on your device and is passed directly to your device's Messages app; it is not sent to us or to our analytics provider. Our analytics record only coarse, non-identifying usage counts (for example, how many rides a scan found).

How we use information

• To create and manage driver and client accounts.
• To process bookings, authorize and capture payments, and issue receipts.
• To enable live trip tracking and trip notifications.
• To support the trusted-driver referral feature, while protecting client ownership and limiting what a completing driver can see.
• To provide customer support, prevent fraud and abuse, and meet legal obligations.

Payments

Payments are processed by Stripe. Card details are collected and stored by Stripe under its own terms and privacy policy; we do not store full card numbers on our systems. A platform service fee is added to the rider's charge at the time of ride completion, as described on our home page and in our Terms of Service.

How we share information

We do not sell personal information, we do not use it for advertising, and we do not share it with advertising networks or data brokers. We share information only with the service providers that help us operate the platform, and only as needed to deliver the service:

• Supabase — cloud hosting, database, and account authentication.
• Stripe — payment processing and driver payouts.
• Twilio — sending account, booking, and verification text messages.
• Google — maps and address lookup (for pickup and drop-off address suggestions).
• Apple and Expo — delivering push notifications to your device.
• PostHog — product analytics.

We may disclose information when required by law or to protect the rights and safety of our users.

Drivers and clients are independent businesses and individuals. A client's contact details and history belong to the driver who brought them onto the platform; when a ride is handed off to a trusted driver, that driver sees only the client's first name and the trip details needed to complete the ride.

Text messaging and your mobile information

As part of operating the service, we may send account, booking, and trip-related text messages — such as ride confirmations, status updates, and one-time verification codes — to the mobile number associated with your account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out of essential transactional messages may limit your ability to use the platform.

Ride booked for someone else. When an account holder books a ride on behalf of another person (the "pickup passenger"), the account holder provides that person's mobile number and can choose to have us text that person ride-status updates for the trip. The account holder is responsible for having the passenger's permission to receive these texts. We use a pickup passenger's number only to send transactional notifications for that specific ride — for example, when the ride is confirmed, when the driver is on the way, and when the driver has arrived — and the first message identifies Vlad's Club and names the person who booked the ride. A pickup passenger can reply STOP to opt out at any time, or HELP for help. A pickup passenger's number is used only for that ride's logistics; it is never used to create an account, is never matched to recognize an existing client, and is never shared or sold for marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data retention

We retain account, booking, and payment records for as long as your account is active and as needed to comply with tax, accounting, and legal requirements. You may request deletion of your account by contacting us.

Your choices

• Access, correct, or delete your account information by contacting us.
• Control location, Contacts, and Calendar permissions through your device settings; some features use location while booking or while a ride is active, and Contacts and Calendar access is optional.
• Opt out of non-essential notifications in the app.

Children

The platform is intended for use by adults and is not directed to children under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, communicated in the app.

Contact

This platform is operated by My Next Shift LLC. Questions about this policy or your data can be directed to My Next Shift LLC through the in-app support option.